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Customer Service Agent

Audicon is one of the leading company in OTC hearing aid industry. We are seeking customer service agent to join our team. You will be responsible for reaching out to potential customers, answer their questions, resolve their issues, complete the transactions and continue providing service and support after sales. Bilingual abilities in Spanish and French are a major plus for the role but not necessary to apply.

Customer Service Agent Job Responsibilities:

Call customers upon receiving the sales leads.

Identify customer’s needs, answer their questions and inquiries.

Seize opportunities and complete sales transaction when they arise

Provide information about our products and services

Research, troubleshoot and resolve product issues and concerns

Document and update customer records based on interactions

Update knowledge base after evolving products and services.

Send daily report to direct supervisor

[Work Hours and Benefits] The is a full time position and requires to work 40 hours a week, Monday-Friday and sometimes may work remotely as needed. Light travel (less than 20%) domestically and internationally may be needed.

Audicon will provide annual salary range from $40k-50k. Audicon will also provide competitive benefit including health insurance, dental and vision, holiday leaves, PTO, 401k, etc.

Customer Service Agent Qualifications and Skills

Audiology knowledge and experience highly preferred

Advanced customer focus and customer service skills

Excellent interpersonal skills

Great verbal and written communication skills

Ability to multi-task, set priorities and manage time effectively

Education and Experience Requirements

Bachelor or equivalent, major is not limited

Three years’ experience working in call center

Email:hansoncao@audiconcorp.com

Customer Service Manager

Audicon is one of the leading company in OTC hearing aid industry. We are seeking customer service manager to join our team. You will be responsible for helping customers by providing product and service information, resolving issues and keeping our products. Bilingual abilities in Spanish or French are a major plus for the role but not necessary to apply.

Customer Service Manager Job Responsibilities:

Handle customer inquiries and complaints

Provide information about our products and services

Troubleshoot and resolve product issues and concerns

Document and update customer records based on interactions

Develop and maintain a knowledge base of the evolving products and services.

Prepares call center reports for upper management by collecting and analyzing data.

Build up script and training material for new agents

Evaluate agent’s performance reviews and overall team effectiveness with upper management.

Help agents with challenging customer service issues.

Monitors team performance and provide tools if necessary.

Determines call center operational strategies by evaluating results and objectives.

Maintains and improves call center operations by monitoring system performance and identifying and resolving problems.

Presents quarterly call center action plans and objectives.

[Work Hours and Benefits] The is a full time position and requires to work 40 hours a week, Monday-Friday and sometimes may work remotely as needed. Light travel (less than 20%) domestically and internationally may be needed.

Audicon will provide annual salary range from $60k-90k. Audicon will also provide competitive benefit including health insurance, dental and vision, holiday leaves, PTO, 401k, etc. Customer Service Manager Qualifications and Skills

Customer Service Manager Qualifications and Skills

Audiology knowledge and experience highly preferred

Advanced customer focus and customer service skills

Excellent planning, execution and project management skills

Exceptional training and coaching skills

Great verbal and written communication skills

Ability to communicate with all level of management team

Education and Experience Requirements

Bachelor or equivalent, major is not limited

Three experience working in a mid to large size call center

Email:hansoncao@audiconcorp.com

Reverse Logistics Manager

Audicon is one of the leading company in OTC hearing aid industry. We are seeking organized and detail-oriented professional to join our team. You will be responsible for managing the efficient flow of products in the reverse logistics process. Bilingual abilities in Mandarin or Spanish are a major plus for the role but not necessary to apply.

Reverse Logistics Manager Job Responsibilities:

Build up system in return management, warranty processes and refurbish inventory control.

Oversee and coordinate reverse logistics operations for customer returns, including product receiving, inspection, testing, cleaning and sanitation, and disposition.

Analyze and identify trends in customer returns to identify potential issues and recommend corrective actions.

Develop and implement returns management policies and procedures to improve efficiency and maximize value recovery.

Monitor and ensure compliance with regulatory requirements related to health industry reverse logistics.

Manage relationships with customers, shippers, vendors, and 3rd party service providers to negotiate cost-effective solutions and improve service quality.

Lead projects and initiatives to optimize reverse logistics processes and reduce costs.

Generate monthly management reports on reverse logistics activities, including but not limited to return rates, turnaround time, defective analysis, and cost optimization

Maintain technical proficiency with relevant product and technology used in reverse logistics operations.

Stay updated on industry trends, regulations, compliance and best practices in reverse logistics.

Presents quarterly department plans and objectives.

[Work Hours and Benefits] The is a full time position and requires to work 40 hours a week, Monday-Friday and sometimes may work remotely as needed. Light travel (less than 20%) domestically and internationally may be needed.

Audicon will provide annual salary range from $60k-90k. Audicon will provide competitive benefit including health insurance, dental and vision, holiday leaves, PTO, 401k, etc.

Customer Service Manager Qualifications and Skills

Audiology knowledge and experience highly preferred

Familiar with health industry regulations and best practices

In-depth knowledge of reverse logistics processes, flows and techniques

Proven track record of cost efficiency in reverse logistics operations.

Strong problem solving and organizational skills

Excellent summary and report skills

Excellent communication skills with all level of management

Education and Experience Requirements

Bachelor or equivalent, major is not limited

Three years’ experience working in a large volume reverse logistics

Email:hansoncao@audiconcorp.com