Ask Us Anything About Core One Pro
Ask us anything before you try a hearing aid.
These are the questions our specialists hear every day. Tap the one on your mind, and the answer appears right here.
Hi! Most people have a few questions before trying a hearing aid. That's smart.
Tap the question that's on your mind.
All the answers in one place
Will people be able to see it?
Very unlikely. Core One Pro sits inside the ear canal, not behind the ear. Each one weighs 1.2 grams. Only a thin clear removal thread may show, and only if someone looks for it.

"They're virtually invisible they're so tiny."Verified buyer
Will it actually work for me?
If your hearing loss is mild to moderate, it's designed for you. Inside is a hearing-aid chip from Intricon, a U.S. company with 40 years in hearing technology. It brings voices forward, pushes background noise back, and stops whistling. Four programs cover everyday, restaurants, outdoors, and ringing in the ears.
"TV volume went from 35 to 18. Finally, I can hear great."Patricia W., verified buyer
And you don't have to take our word for it: you get 100 days to find out at home.
How do I know if I need one?
The most common signs:
- People seem to mumble
- Others say the TV is too loud
- Restaurants turn into a wall of noise
- You ask people to repeat themselves
If two or more sound familiar, a hearing aid may help. If your hearing loss is severe, or came on suddenly, please see a doctor or hearing professional first. We'll tell you that honestly on the phone too.
$299? Is it too cheap to be any good?
Fair question. It costs less because of how it's sold, not how it's made. Since 2022, hearing aids for mild to moderate loss can be sold over the counter. We ship direct, so there are no clinic visits and no clinic markup.
"I have paid $3,000 for IIC hearing aids that do not hold a candle to these."Rita G., verified buyer
And if it doesn't impress you, you get a full refund within 100 days.
I'm not good with technology.
You don't need to be. There's no app, no smartphone and no pairing. They switch on when you lift them out of the case. The volume button is on the case. You charge the case about once a week.
If you want help, a specialist will walk you through it on the phone, free.
Will it work with my glasses? Will it fit my ears?
Glasses are no problem: there's nothing behind the ear to get in the way. Four sizes of soft ear tips come in the box, and we'll send free extra tips in the size that fits you best after a quick fit call.
Who is Ceretone? Can I trust you?
We're a hearing company in Ontario, California. Our founders, a brother and sister, started Ceretone after watching their father struggle to find hearing help he could afford.
- Ceretone products are also sold at Walmart, Best Buy and Target
- Core One Pro is rated 4.2 out of 5 by more than 500 verified buyers
- Real people answer the phone: (866) 283-4262, Mon–Fri 8am–5pm Pacific
What if I don't like them?
Call us within 100 days of delivery. We email a prepaid return label, you drop the box at UPS, and we refund what you paid. No restocking fee. This applies to orders placed on ceretone.com or by phone with us.
Are there other costs? A subscription?
No. You pay $299 once. Nothing renews. Shipping and returns are free. HSA and FSA cards are accepted, and Afterpay or Affirm can split it into four payments of $74.75 at checkout.
I'd like to think about it.
Of course. Here's one honest thought: the 100 days are the thinking time. Instead of guessing from a web page, you'd be deciding at home, with them in your ears, at your own dinner table.
If you'd rather talk it through first, call us at (866) 283-4262. No pressure.
Ready to try them?
- Core One Pro pair + charging case$299
- 4 extra pairs of ear tipsFree
- 3-month warranty extensionFree
- Phone appointment with a hearing specialistFree
- Shipping, arrives by next weekFree
Sorry, something went wrong. Please call (866) 283-4262 or order from the product page.
Or call (866) 283-4262Full refund within 100 days, return postage on us. One payment, nothing renews.
