Warranty and Return Policy

At Ceretone, your satisfaction is our utmost priority. We offer a 100-Day Risk-Free Trial. Before reaching out about a return, take a look at “The First 25 Days — Your Adjustment Period” below — it explains what to expect and how we’re here to help.

Customer Support Contact Information

Monday - Friday, 12am - 5pm PST

Phone: (866) 283-4262

Email: support@ceretone.com

https://support.ceretone.com/hc/en-us

Limited Manufacturer Warranty

Ceretone hearing aids come with a one-year limited warranty from the date of purchase. This warranty covers defects in materials and workmanship and includes repairs or replacements at no charge.

Warranty Claims Process

  1. Contact Customer Service: Contact our customer support team to request a warranty repair or replacement authorization.

  2. Receive Instructions: Once authorized, we will provide detailed instructions for returning the product.

  3. Repair or Replacement: We will repair or replace the product as necessary and return it to you promptly.

Exclusions: This warranty does not cover loss or damage caused by misuse or accidents.

Return Policy

The First 25 Days — Your Adjustment Period

New sounds take some getting used to. The first 25 days with your hearing aids are an adjustment period that gives your brain time to adapt to sounds it hasn’t processed in a while — this follows industry best practice for new hearing aid users.

Not every first experience is perfect, and you don’t have to wait out the full 25 days if something doesn’t feel right. Reach out to our customer support team any time — we’re glad to help troubleshoot fit, comfort, or sound, and if a return turns out to be the right next step, we’ll help you get there.

Ready for a Return? Just Reach Out

Contact our customer support team any time within 100 days of receiving your hearing aids, and we’ll walk through your options together. If we move forward with a return, here’s what’s helpful to have ready:

  • Your order confirmation or proof of purchase
  • The hearing aids, accessories, manuals, and any included “free gifts,” in their original packaging

Once everything’s confirmed, we’ll send you a return label — just pack everything up, attach the label, and drop it off at your nearest shipping carrier.

Purchased Directly from Ceretone?
This policy applies to hearing aids purchased directly from us at ceretone.com.

Purchased Through a Retailer?
If you purchased your hearing aids through one of our retail partners (Amazon, Walmart, Best Buy, Target, HSN, and others), please contact that retailer directly to start your return — their return policies and timelines apply instead of this one. Our support team is still happy to help with troubleshooting no matter where you purchased.

Key Points for Returns

  • Original Packaging: Items must be returned complete, including all accessories, manuals, documentation, and any included “free gifts.”
  • Condition: To be eligible for a full refund, hearing aids must be undamaged and complete — please handle products and packaging with care.

During the 100-day trial period, if your returned device is undamaged and complete, we guarantee a full refund and cover your return shipping cost. Returns outside these guidelines may be subject to a restocking fee.

Refund Processing

  1. Verification: Once we receive and verify the condition of the returned items, we will notify you of your refund approval status.
  2. Issuing Refund: If approved, the refund can only be issued to your original payment method.

  3. Bank Processing Time: Please note that it may take 3 to 7 business days for your bank or credit card company to process and post the refund to your account.

Thank you for choosing Ceretone for your hearing needs. If you have any questions or concerns about our return or warranty policies, please don't hesitate to contact us.