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Answering all your queries about our products and services

About Ceretone

What is Ceretone?

Ceretone is a leading brand specializing in advanced hearing aid technology. We are committed to providing innovative, user-friendly, and reliable hearing solutions for all ages.

How do I use a Ceretone hearing aid?

Each Ceretone hearing aid comes with a comprehensive user manual. We also offer online tutorials and 24/7 customer support for any additional assistance.

Are Ceretone hearing aids comfortable to wear

Yes, our hearing aids are designed with user comfort in mind. They are lightweight, ergonomic, and can be customized to fit your ear perfectly.

Can I use Ceretone hearing aids with my smartphone?

Yes, most of our hearing aids are compatible with smartphones. You can control settings and personalize your hearing experience through our dedicated app.

What is the battery life of a Ceretone hearing aid?

Battery life varies depending on the model and usage. However, most of our hearing aids offer a full day of use on a single charge.

How do I clean my Ceretone hearing aid?

We recommend using a soft, dry cloth to clean your hearing aid. Avoid using water or other liquids. For more detailed instructions, please refer to the user manual.

Are Ceretone hearing aids suitable for children?

Not so far Ceretone Core One is for adults 18 years of age and older.

What if I need help with my Ceretone hearing aid?

We offer 24/7 comprehensive assistance to all our customers. You can reach us via phone, email, or through our website's live chat feature.

Where can I buy Ceretone hearing aids?

Ceretone hearing aids can be purchased through our official website, authorized retailers, and select healthcare providers.


Is the Ceretone hearing aid shipped for free?

All orders within the United States qualify for FREE shipping. There are no additional charges for shipping.

How long does the shipping take?

After placing an order, it will be shipped within 2 business days and is estimated to arrive at the destination within 3-5days. Please keep in mind that the actual delivery time may vary depending on your location and the shipping speed of the courier company. 

Is there any regional restriction forshipping?

Currently, we only offer shipping within the United States. We apologize for any inconvenience caused and hope to expand our shipping options in the future.

Where do the shipments originate from?

We mainly ship orders from our logistics center in California.

How I track my order?

Once your order is shipped, you will receive an email notification with a tracking number. You can use this tracking number to monitor the status of your shipment.


Can I request a return if I’m not completely satisfied with the hearing aid?

At Ceretone, our utmost priority is to ensure your complete satisfaction with your Ceretone hearing aids. If for any reason you are not satisfied with your Ceretone hearing aid within 45 days of purchase,you may return it for a full refund. See our Full Returns Policy.

How do I start a return process?

To initiate a return, please contact our customer service team by emailing or calling +1 228 288 9888 to request a return authorization.

How can I receive a refund?

Once we receive the returned item and accessories and verify their condition, we will notify you of the approval status for the refund. Upon successful verification, the refund will be issued back to your original payment account.

Does Ceretone offer a warranty?

All Ceretone hearing aids come with a one-year warranty from the date of purchase. This warranty covers defects in materials and workmanship, and includes repairs or replacements at no charge to the customer.

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