Great build quality and comfortable to wear daily. They significantly improve my hearing without costing me thousands of dollars.
Hi Shirley,
We're thrilled to hear you're happy with your Luma hearing aids! Thank you for sharing your experience and for choosing Ceretone Hearing Aids. Wishing you many comfortable listening moments ahead!
If you ever need any assistance, our customer service team is here to help!
Monday - Friday, 8:00am - 5:00pm PST
email: support@ceretone.com
phone: (866)-283-4262
I’m really fond of these hearing aids, especially during working hours. Working by myself, they’ve been such a huge help to me. Very thankful for this product.
Hi John,
We're so glad to hear that you're enjoying your Luma hearing aids! It's wonderful to know they've made a positive difference during your work hours. Thanks for sharing your experience!
If you ever need any assistance, our customer service team is here to help!
Monday - Friday, 8:00am - 5:00pm PST
email: support@ceretone.com
phone: (866)-283-4262
My mom is relying on these while waiting for her custom medical hearing aids. She has no issues using them daily and hasn’t voiced any complaints whatsoever.
Hi there,
Thank you so much for your feedback! If your mom ever needs any assistance with her Luma hearing aids, our customer service team is here to help!
Monday - Friday, 8:00am - 5:00pm PST
email: support@ceretone.com
phone: (866)-283-4262
Great quality and easy to use!
Hi Sandra,
Thank you so much for your feedback! If you ever need any assistance with your Core One Pro, our customer service team is here to help!
Monday - Friday, 8:00am - 5:00pm PST
email: support@ceretone.com
phone: (866)-283-4262
I love you had a small problem with right wax guard missing, responded immediately and will take care of it at no charge. Love the tinnitus masking. I love you hear better.
Hi Chase,
Thank you so much for taking the time to share your experience! We’re delighted to hear that you’re enjoying better hearing and that the tinnitus masking has been helpful for you.
We're also glad we were able to quickly resolve the missing wax guard and arrange a replacement at no charge. Providing prompt support and making sure our customers have a great experience is always our goal.
We truly appreciate your kind words and your trust in us. If you ever have any questions or need assistance with your Torch hearing aid, we’re always here to help. Wishing you many more comfortable and enjoyable listening experiences!
Monday - Friday, 8:00am - 5:00pm PST
email: support@ceretone.com
phone: (866)-283-4262
Still trying to get used to them….everything seems too loud.
Love that they fit into my ears good.
Hi Janel,
Thank you for sharing your experience! We're so glad to hear that the fit is comfortable and that the hearing aids sit well in your ears.
It’s common for everything to seem louder at first, especially if you’ve gone a while without hearing certain everyday sounds. As your brain readjusts to hearing those sounds again, many users find that the experience becomes more natural over time.
We recommend wearing them consistently each day and gradually increasing the amount of time you use them. If there’s anything we can do to help make the adjustment more comfortable, please don’t hesitate to reach to our customer service team.
Monday - Friday, 8:00am - 5:00pm PST
email: support@ceretone.com
phone: (866)-283-4262
Extremely well pleased with the hearing aids.
Hi Fred,
We appreciate your feedback! If you ever need any assistance with your Core One Pro, our customer service team is here to help!
Monday - Friday, 8:00am - 5:00pm PST
email: support@ceretone.com
phone: (866)-283-4262
Arrived fast and ready to use. I had been using hearing aids, so I wore them right away. Only minor adjustments needed. They charge fast. I'm still learning the settings but overall I'm very happy with them.
Hi Mary Ann,
Thank you so much for your feedback! If you ever need any assistance with your Core One Pro, our customer service team is here to help!
Monday - Friday, 12:00am - 5:00pm PST
email: support@ceretone.com
phone: (866)-283-4262
Love love them. Usually squeal when you first put them in. Easy to fix. Small price to pay to be able to hear so well all day. Highly recommend them. Especially for the price!
Hi Rick,
We appreciate your kind words! If you ever need any assistance with your Core One Pro, our customer service team is here to help!
Monday - Friday, 8:00am - 5:00pm PST
email: support@ceretone.com
phone: (866)-283-4262
I've been wearing these for a couple of weeks now and so far they're great. I've never had any kind if hearing aids before so it's an adjustment, and to set reasonable expectations I will say that no, they aren't prescription and they aren't fitted and tuned the way an audiologist would be able to do. But I decided to try these because my insurance wouldn't cover prescription hearing aids and for my mild/moderate hearing loss they're great! Especially for the price!! The difference in sound takes getting used to, and my voice is a little loud in my own ears, but I don't find it horribly distracting and I expect I will acclimate over time. I have extremely small ears but they're actually very comfortable for me. I think for people with more average sized ears it would probably be easy to forget you're even wearing them.
I did get a UV case to disinfect them in the evening as someone recommended that to me, but those can be found for relatively low cost.
Also I have to say that Ceretone's customer support is fantastic. I've had a several questions just because I'm new to hearing aids and they were extremely helpful and kind for every interaction. :) And all by questions have been responded to by actual people! So appreciated.
Hi Crystal,
Thank you so much for sharing your experience! We're thrilled to hear that you're happy with the Core One Pro hearing aids and that our support team could assist you along the way. Your feedback means a lot to us, and we're here whenever you need help. Enjoy your new hearing aids!
Monday - Friday, 8:00am - 5:00pm PST
email: support@ceretone.com
phone: (866)-283-4262
Finally! I can hear great. Tried 2 other devices and they wouldn't stay in my eye and stuck out. My new ones are comfortable all day. TV volume went from 35 to 18. Wahoo!!!
Hi Patricia,
Thank you so much for sharing this, it absolutely made our day! We’re thrilled to hear that you’re hearing so much better and that your Core One Pro hearing aids are comfortable enough to wear all day.
It’s especially wonderful to know they’ve stayed securely in place when other devices didn’t, and hearing that your TV volume went from 35 down to 18 is fantastic! Those are the kinds of everyday improvements we love to hear about.
Thank you for choosing Ceretone and for taking the time to share your experience. We hope your new hearing aids continue to help you enjoy many more conversations, shows, and everyday moments. Wahoo indeed!
If you ever need any assistance, our customer service team is here to help!
Monday - Friday, 8:00am - 5:00pm PST
email: support@ceretone.com
phone: (866)-283-4262
I received my Core One Pro hearing aids on time as stated on my order receipt. I only require hearing assistance on my left ear, so I'm only using 1/2 of the set. I'm still getting accustomed to having the hearing aid inside the ear canal which I understand may take 60-90 days. I use the standard setting around the house with the volume on #4 of 6 settings. The outside setting also works great whenever I'm attending a grandkid outdoors events. Charging and maintenance is easy and simple. Overall, I'm still going through a learning curve but very satisfied with the quality and performance of my new hearing aids.
Hi Travis,
Thank you so much for sharing your experience! We’re delighted to hear that your Core One Pro hearing aids arrived on time and that they’ve been working well for you. It’s great to know that the standard setting is helping around the house and that the outdoor program has been useful during your grandkids’ events.
You’re absolutely right that getting used to wearing a hearing aid can take some time, and we appreciate your patience as you continue through the adjustment period. We’re also glad to hear that charging and maintenance have been simple and convenient.
Thank you again for choosing Ceretone and for taking the time to leave such a thoughtful review. We truly appreciate your support, and if you ever have any questions or need assistance, we’re always here to help. We wish you many more enjoyable conversations and special moments with your family!
Monday - Friday, 8:00am - 5:00pm PST
email: support@ceretone.com
phone: (866)-283-4262
It took some time for me to figure out the optimal combination of settings, power levels, and ear cups - but once I did, I'm very pleased. Only one unsatisfactory detail: the "tinnitus masking" seems useless to me. I have tinnitus and this setting just turned the hearing aids into earplugs for me. But I just don't bother with that setting. Overall I'm quite pleased at the quality/price combination.
Hi Dave,
Thank you for sharing your experience with us. We know there can be a bit of a learning curve when it comes to finding the right combination of settings, fit, and volume, so we really appreciate you taking the time to work through it.
We’re glad to hear that once you found what worked best for you, you’ve been pleased with the overall quality and value. We also appreciate your honest feedback about the tinnitus masking feature. Feedback like yours helps us continue improving our products.
Thank you again for your trust and for taking the time to share your thoughts.
If you ever need any assistance with your Core One Pro, our customer service team is here to help!
Monday - Friday, 8:00am - 5:00pm PST
email: support@ceretone.com
phone: (866)-283-4262
I had a challenge with my left hearing aid not working. After working with the on line assistant it was determined to replace both of my hearing aids which I am grateful for.
Gratefully,
Doug
Great customer service!
Hi Doug,
Thank you so much for sharing your experience. We’re sorry you ran into an issue with your left Core One Pro hearing aid, but we’re glad our support team was able to work with you and find a solution.
It means a lot to hear that you had a positive experience with our customer service. We truly appreciate your patience and your trust in Ceretone. We hope once you have your replacement, it will set serves you well.
If you ever need any assistance in the meantime, our customer service team is here to help!
Monday - Friday, 8:00am - 5:00pm PST
email: support@ceretone.com
phone: (866)-283-4262
I had tried 3 different companies and could never find a hearing aid to go in my small ear canals. These fit well and I am very pleased with them!
Hi Linda,
Thank you so much for sharing your experience! We can imagine how frustrating it can be to try different hearing aids and still struggle to find the right fit, especially with smaller ear canals.
We’re so glad to hear that our Core One Pro hearing aids fit comfortably and that you’re pleased with them. Finding the right fit can make all the difference, and it means a lot to know they’ve been working well for you. Thank you for trusting Ceretone and for taking the time to share your feedback!
If you ever need any assistance, our customer service team is here to help!
Monday - Friday, 8:00am - 5:00pm PST
email: support@ceretone.com
phone: (866)-283-4262
These hearing aids are great for my ears! Tried 2 other brands before buying this brand. The other brands didn’t fit into my ears! This brand fit perfectly. I can hear sounds I haven’t heard in years. I thought my microwave was broken as it didn’t beep when the food was done!! Turns out I just couldn’t hear the beep!! What a surprise when I heard it!! I am pleased with these hearing aids.
Hi Barbara,
Thank you so much for sharing your experience with us. It’s wonderful to hear that our Core One Pro hearing aids fit comfortably and are helping you hear sounds you haven’t heard in years.
Your story about the microwave beep gave us a smile. It’s amazing how many little everyday sounds can come back once your hearing is improved.
We truly appreciate your trust in us, especially after trying other brands. Thank you for giving us the opportunity to help, and we’re so glad to hear that you’re pleased with your hearing aids.
If you ever have any questions or need assistance down the road, our customer service team is here to help!
Monday - Friday, 8:00am - 5:00pm PST
email: support@ceretone.com
phone: (866)-283-4262
Verry good hearing aids clear sound longer battery use I'm used to 16 hrs these last over 20 hours
Hi James,
We're thrilled to hear you're enjoying the Core One Pro! It's great that you're experiencing longer battery life. Thank you for sharing your experience!
If you ever need any assistance, our customer service team is here to help!
Monday - Friday, 8:00am - 5:00pm PST
email: support@ceretone.com
phone: (866)-283-4262
These didn't work for me but only because as my first pair, I didn't realize that "behind the ear" hearing aids aren't a good fit for me. BUT they are great if you're good with that design and have mild to moderate loss. They are OTC and don't have the fine tuning that prescription aids have, but for amplification they were fantastic and the controls on the app were helpful.
I have started the exchange process to try the core one pro model and customer service has been WONDERFUL for that process. Super responsive and helpful. I appreciate them so much and look forward to trying the other model!!!!
Hi Crystal,
Thank you so much for your kind words and detailed feedback! While we’re sorry to hear the Beacon wasn’t the right fit for you, we’re really glad to know you appreciated its design, features, and our customer service experience.
We can see that your exchange is already in progress, and our agent will continue assisting you until everything is fully resolved.
We truly appreciate your support, and we hope the Core One Pro will be a better match for your needs. Thank you again!
Great
Hi Anita,
Thank you so much for your feedback! If you ever need any assistance with your Core One Pro, our customer service team is here to help!
Monday - Friday, 8:00am - 5:00pm PST
email: support@ceretone.com
phone: (866)-283-4262
Charging my hearing aids is much faster with this adapter, which was made for them. I'm very happy with the adapter AND the heating aids!
Hi Patricia,
We're thrilled to hear you're happy with the adapter and your hearing aids! Thanks for sharing your positive experience. If you ever need any assistance with your hearing aids, our customer service team is here to help!
Monday - Friday, 8:00am - 5:00pm PST
email: support@ceretone.com
phone: (866)-283-4262
The dome tips work better than the ones that came with the hearing aids I guess I should have gotten the larger ones for my right ear still get feed back on the right ear
Hi Rolando,
Thank you for the update. We're glad to hear that the dome tips are working better for you.
We also saw that you’ve already placed an order for larger dome ear tips, which may help improve the fit on your right ear and reduce the feedback you’re still experiencing.
In the meantime, while waiting for them to arrive, please don’t hesitate to contact us again if you have any questions. We’re here for you!
Love ‘em!
Hi Jean,
Thank you so much for your feedback! If you ever need any assistance with your Nexus, our customer service team is here to help!
Monday - Friday, 12:00am - 5:00pm PST
email: support@ceretone.com
phone: (866)-283-4262
Great price. Fast delivery. Easy to set up Bluetooth. The beginner app gets you started in the right direction but the upgrade app really lets you setup individual listening preferences.
Hi Larry,
We appreciate your feedback! If you ever need any assistance with your Beacon, our customer service team is here to help!
Monday - Friday, 12:00am - 5:00pm PST
email: support@ceretone.com
phone: (866)-283-4262
I loved it until I lost my pair, can’t remember where I had placed them. Wish it had Bluetooth and able to track location
Hi Prince,
We’re really sorry to hear about your lost Core One Pro. We can imagine how frustrating that must be.
Unfortunately, we’re not able to replace lost items, as they are not covered under warranty. However, we truly appreciate your feedback. Hopefully, in the near future, we can incorporate Bluetooth and location-tracking features into a small device like the Core One Pro. We appreciate your understanding.
If you ever need any assistance moving forward, please don’t hesitate to contact our customer support team at (866) 283-4262 or support@ceretone.com. Thank you!
they are comfortable in my ears. I wear then for all my appointments, watching tv and other times when I have difficulty hearing.
Hi Richard,
Thank you so much for your feedback! If you ever need any assistance with your Core One Pro, our customer service team is here to help!
Monday - Friday, 12:00am - 5:00pm PST
email: support@ceretone.com
phone: (866)-283-4262
